What are the main kinds of support?
We have two main kinds of support: System Support, and Technical Support
System Support:
System support answers questions on how to use the systems:
- How does the system calculate this number?
- What do I do to get the system to give me the numbers, etc. that I want? (e.g., how do I make a plan pass testing?)
- I think the numbers, etc. that I’m getting are wrong. Is this a bug?
Technical support:
Technical support answers computer-related questions:
- How do I install this?
- How do I install this on a network?
- How do I configure this on a network?
- Why am I getting this error message?
- What printer should I select?
- Technical support also answers questions on Data Import, Data Export, and creating Report Writer formats and Data Entry and Review Module forms.
|
For more information about this or any other Knowledge Base
Article, please contact
[email protected] |
|
|
|
DATAIR Home Page
Article DKB00062